Job Information
Wolters Kluwer Customer Success Associate in White Plains, New York
Hybrid out of the White Plains, NY office.
The Customer Success Associate (Small Business Team) fulfills business license research orders for our high volume reseller partnerships and our direct clients. The Customer Success Associate (Small Business Team) is focused on maximizing efficiency to generate rapid and accurate research results for our client and partnership accounts across a wide array of industries and jurisdictions.
Essential Duties and responsibilities
Conduct industry and location specific research for our clients, identifying all federal, state, county and city level business licensing requirements
Create business specific research packages for daily, timely delivery to clients in line with our established key performance indicators
Identify and compile licensure specifications in both PDF and Excel formats, including: forms, hyperlinks, supporting documents, exam requirements, prerequisites, turnaround times, fees, and renewal data
Communicate directly with government agencies to assist with business license research inquiries
Provide proactive updates to our clients and partners regarding order statuses and delays
Concisely convey findings to clients and team members via oral and written correspondence
Help us expand and update our industry knowledge by adding both new and updated license information for future use
Interact with clients and business partners to identify, explain and resolve business licensing needs
Other Duties
Other duties as assigned.
Job Qualifications
Education: Minimum Bachelor’s degree, or equivalent
Experience: 0-3 years of experience, preferably in the licensing or compliance field.
Other Knowledge, Skills, Abilities or Certifications:
Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues and clients
Excellent attention to detail and high degree of accuracy and consistency
Ability to work independently, handle pressure, multi-task and prioritize work at all times
Use of considerable tact and discretion when dealing with partners, clients, or sensitive data
Excellent organizational and communication (both verbal and written) skills
Ability and desire to work in a fast paced environment
Ability to adapt to changing regulatory environment
Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
Travel requirements
None
LOCAL REGULATIONS AS NEEDED
N/A
Physical Demands (UNITED STATES)
None
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
Compensation:
Target salary range CA, CT, CO, HI, NY, WA: $44,000-$60,200
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.