Wolters Kluwer Principal Program Manager in Waltham, Massachusetts

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.

This role will lead all aspects of program management; developing and implementing strategic,

large and/or multi-phased programs from original concept through final implementation, creating

detailed work plans, schedules, project estimates, forecast and actual budget reports, resource

plans and executive status reports. It requires highly disciplined execution and coordination

between cross functional departments and several external vendors. The Senior Program

Manager will be accountable for on-time, on-budget, and quality delivery of all program elements.

The Program Management Office is a recently established department within the organization.

The Senior Program Manager will play a key role in establishing and creating best practices,

standards, procedures, and quality metrics for assessing progress of strategic programs. He/she

will also play a role in promoting the PMO vision throughout the organization and serve as a

source for project management leadership and expertise.


Key Responsibilities:

  • Own the development and implementation of strategic, large and/or multi-phased programs across CE from original concept through final implementation. Identifying requirements, creating detailed work plans, schedules, project estimates, resources plans, forecast and actual budget reports, and executive status reports

  • Lead cross functional task forces, hold regular program reviews, and drive progress towards milestones and deliverables

  • Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues

  • Work with key stakeholders across the organization to define strategy and requirements

  • Lead cross-functional development on new technology from design through delivery

  • Coordinate with development teams using the Agile Scrum framework to resolve impediments to achieving goals.

  • Work with remote teams to deliver supporting software and services in sync with launch timelines

  • Produce clear and concise executive reports and have confidence to present to an executive-level audience on program status and progress including financial recognition

  • Manage dependencies between multiple projects

  • Manage program risk, including risk analysis, tracking, and mitigation

  • Successfully lead the delivery of projects utilizing direct and non-direct reports

  • Be an informed leader that makes and drives timely decisions within a high energy fast-paced environment

  • Develops, reviews, overseas, and/or approves all project plans for conformance and program strategy


Performs other duties as assigned by supervisor.

Education: BA/BS or equivalent required


Skills & Requirements:

  • 10+ years of experience with strategic planning or program management in a high growth dynamic rapidly

changing business

  • C-level communication skills

  • Cross functional experience, particularly with global business units

  • Deep experience managing large strategic complex cross functional programs

  • Sufficient technical knowledge and experience to be able to communicate effectively with the multiple

organizations within the company and to check/review their plans and progress.

  • Self-starter; self-motivator, willing to do what it takes to get the job done.

  • Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage

teams while working in a matrix / dotted line management structure, teams are not direct reports

  • Conflict management skills including the ability to work with and resolve conflicting needs and requirements

  • Ability to analyze data and effectively report problems through written and/or graphical formats.

  • Excellent decision-making skills and business judgment

  • Strong organization skills, ability to prioritize in the face of multiple project demands focus on critical details

Preferred Qualifications: * 15+ years of senior program management experience * Master's Degree * Experience with Confluence * Experience with JIRA * Experience in enterprise SaaS solutions * Project Management Professional (PMP) certification is a nice to have


5% - 10%


Normal office environment.


Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY). For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (4985) 4771.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled