Wolters Kluwer Principal DevOps Engineer in Waltham, Massachusetts

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.

Reporting into Wolters Kluwer UpToDate's Senior Director of Development Operations, this hands-on role will lead day to day execution of projects and will assist in Wolters Kluwer's DevOps transformation initiatives in order to provide the best path forward into the rollout of new and revamped microservices. This role will focus on and facilitate the development and enablement of a cloud-focused offering.

We are looking for a talented, high-energy DevOps Architect to transform how we develop, test, and deploy our SaaS products; this will support our transformation from monolithic product-based architecture to a microservices based next generation platform that is the foundation for a portfolio of our new solutions. Working closely with the development and test engineers, the DevOps team is responsible for all aspects of configuration management, build management, test automation, and deployment.

Essential Duties and responsibilities


  • Build and lead a highly skilled DevOps team, accelerating the development, testing, and continuous delivery of a microservices platform and a portfolio of products.

  • Design and implement future state SaaS / IaaS architecture

  • In collaboration with other technology leaders, drive the transformation of our monolithic architecture to a next generation microservices-based platform, which will serve as the foundation for our go-forward product portfolio.

  • Lead the evaluation, selection, and implementation and/or buildout of tools to support the automation of all development, testing, and deployment processes.

  • In collaboration with the Engineering team, identify opportunities and drive efficiency in every step of the development and testing process. Increase engineering throughput and performance without compromising quality.

  • Utilizing your experience with microservices, evaluate, select, and implement the tools to effectively scale our microservices platform to support the fast growing volume in our high availability global production infrastructure.

  • Lead the tech operations to ensure on-time delivery of roadmap initiatives for the monolithic product as well until the transition is complete our new platform.

  • Define metrics, and implement the associated monitoring, to ensure the high performance and stability of our development, test, and production environments.

  • Train, coach, and mentor the DevOps Engineers to be focused on automation, service oriented, and effective.

  • Facilitate the development of the Engineers on the team, and lead recruiting of additional staffing as required.

  • Integrate the development of best practices, standards, procedures, and quality objectives including metrics for assessing progress.

  • Work with other teams to implement solutions based on product vision.

  • Performs other duties as assigned by supervisor.

Other Duties

Participates in Open Source and community efforts to improve technology conditions.

Performs other duties as assigned by supervisor.

Job Qualifications

Education: Bachelor's degree or equivalent.


  • History of planning and executing improvement efforts in an organization to improve availability and productivity.

Accustomed to sharing complex ideas to people of different experience level in order to achieve shared vision for a project which must be executed.

  • 3+ years of experience leading a DevOps or Infrastructure Engineering team in a software product company, supporting the development and global delivery of a portfolio of products. Demonstrated success managing operations interdependencies across multiple products.

  • 3+ years of experience supporting a global commercial B2B or B2C SaaS product and a deep desire to participate in the troubleshooting efforts that imperil Production or are impeding testing progress. Demonstrated understanding the similarities and distinctions between the solutions for Production and testing regions or environments.

  • 3+ years of experience deploying and supporting SaaS / IaaS solutions in Azure and AWS. Demonstrated understanding of Cloud provider services and architecture with the ability to instruct / inform team leads in the deployment of products into each provider's cloud services.

Other Knowledge, Skills, Abilities or Certifications:

  • Competence working on complex projects, including managing multiple interdependent internal and technology partner teams. Proven capability of managing multiple priorities effectively and performing under tight deadlines.

  • Familiarity with and able to demonstrate understanding of:

  • Linux environments and troubleshooting in production

  • Windows advanced concepts including Azure and Active Directory

  • Configuration Management tools such as Ansible, Chef, Puppet.

  • Docker or other container solutions.

  • Red Hat OpenShift Enterprise or other micro service platform.

  • Able to demonstrate understanding of agile methodology and Release Engineering. Be able to leverage what has worked and be open to creative thinking.

  • Able to describe and discuss software development life cycle models as well as knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment.

  • Demonstrated understanding of complex software architecture, and the ability to help enhance, support, and troubleshoot that architecture.

  • Assertive -- must be able to ensure quality and delivery commitments are adhered to, and not afraid to be a voice of reason and authority. Willing to hold teams accountable to vision and values.

  • Situationally Aware -- must be the first to notice differences and issues as they arise and elevate them to teams and to management, where appropriate. Proven problem-solver.

  • Enthusiastic -- must be high-energy. Passionate advocate for delivering value.

  • Attitude of transparency -- must desire to bring disclosure and transparency to the business about the team and grow business trust.

  • Creativity, initiative, and flexibility -- tempered by pragmatism, patience, and attention to detail.

  • Honest, friendly, collegial with a great sense of humor.

  • Creative problem-solver -- with the ability to focus on details while maintaining the "big picture" view. Strong problem analysis, problem resolution, and decision making and judgment skills. Willingness to drop everything and rapidly respond to production emergencies.

  • Excellent prioritization, risk identification, and issue problem solving skills to keep projects on track. Commitment to continuous improvement. Ability to dynamically adjust the plan, to resolve resource contention as well as to meet changing business needs.

  • Accountable -- must embody a strong sense of responsibility for the timely completion of tasks, as well as the responsibility to ensure a shared understanding of shared tasks.

  • Communicative and social -- excellent interpersonal and group facilitation skills including the ability to work with diverse stakeholders and personality types. Ability to bridge the gap between technical and business stakeholders.

  • Ability to communicate at all levels of the organization (including executive management) on issues of strategy, risk, process, and ongoing operations.

Travel requirements

Up to 20% travel.

Physical Demands

Able to lift boxes and server equipment.


Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY). For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (4985) 4771.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.


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