Wolters Kluwer Inside Sales Account Manager in Trenton, New Jersey

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.

CE's mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care.

We are searching for an Inside Sales Account Manager to join our team in our Waltham, MA or Chicago, Il office!

In this role, you will be using your expertise in healthcare information technology, medical informatics, relationship building and networking in the healthcare market to expand the use of Clinical Effectiveness solutions for healthcare institutions within your assigned territory. The Inside Sales AM will be paired with a Field AM and will be responsible for the retention and growth of existing customers along with acquisition of new customers. Territories are subject to change periodically. This position can be based in our Waltham, MA or Chicago, IL office.

Opportunity Identification & Development

  • Coordinate closely with Account Manager

  • Identify target opportunity and stakeholders

  • Facilitate outreach and background information collection with new opportunity

  • Identify and build relationships with key stakeholders

  • Conduct customer needs assessment

  • Qualify target opportunity based upon account value, threats, and barriers

  • Determine opportunity accountability & responsibilities by role for active selling phase

Active Selling

  • Identify and validate customer needs

  • Communicate product value prop and solution design

  • Customize value prop/solution and product solution proposal

  • Develop and review implementation scope

  • Obtain solution acceptance

  • Coordinate with Account Manager team to execute collaborative active selling functions including contract creation, terms and conditions development, quoting, and contract modifications

  • Conduct contract reviews, pricing, negotiation

  • Obtain final signature and finalize order

Customer Management

  • Review account utilization management reporting

  • Conduct account review meetings

  • Provide ad-hoc customer support and issue routing

  • Collaborate with marketing in account communications planning and marketing campaigns

  • Identify and close cross-sell and up-sell opportunities

  • Execute contract renewals

Performs other duties as assigned by supervisor.

Education: College degree or equivalent work experience


  • 3+ years of prior work experience, preferably in a similar insides sales position.

  • Demonstrated ability to build relationships with and present to key decision-makers, a plus if background is with hospitals and health systems

  • Excellent account management skills and ability to manage external and internal business priorities

  • Ability to demonstrate and communicate value of sophisticated and complex products/technologies

  • Highly motivated, with proven ability to over-achieve individual and team based targets

  • Ability to construct, present and execute a Territory Business Plan

  • Ability to effectively partner with and support field-based team to achieve mutual goals

Other Knowledge, Skills, Abilities or Certifications:

  • Effective time management and prioritization skills

  • Exceptional verbal and written communication skills

  • Superior time management, prioritization, and organizational skills

  • Excellent administrative and organizational skills and process-orientation

  • Expertise in Microsoft product suite and SalesForce.com preferred

About Wolters Kluwer

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.

Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (495) 4771.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled