Wolters Kluwer Network Operations Manager in New York, New York

Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.

This position is part of GBS, IT Infrastructure Division that provides holistic support for numerous IT domains including, Project Management Organization, Data Center Hosting (including Cloud Computing), Network, Telecom, Unified Communications, End User Computing and Information Security. These services are provided in all regions globally including NA, EU and AP.

Wolters Kluwer has a Global Network Transformation project in progress and is moving into the implementation stages. This role is responsible for managing and maintaining the global network which is a managed service and includes on call requirements. Ability to travel approximately 25% of the time may be required.

This role will lead the Network Operations group managing a managed services provider and will have responsibility for providing network support for the global network and overall service delivery.

The Network Operations Manager Responsibilities include:

· Manages a team of network operations engineers to ensure all network operations are successfully delivered. This includes projects, incidents, changes, requests and SLA achievement

· Ensure delivery of stable and reliable network services.

· Network optimization

· Day-to-day network performance monitoring.

· Network troubleshooting and fault analysis; hardware and circuit troubleshooting and repair.

· Incident ticket generation and response; carrier interface and escalations.

· Deployment and maintenance of network monitoring, analysis and reporting tools.

· Management of the application of configuration changes and service requests using WK systems and ITIL processes.

· Coordination of network hardware and software.

· Management of domain renewals

· Participation in a 24x7 support rotation.


Experience leading a team to facilitate and support network services, equipment, and networks in a managed services environment.

8+years or more years of experience in a technical network position

5+ years or more years of experience in a large, global environment is preferred

Experience with the following network technology domain areas including but not limited to:

  • Local Area Network (LAN)

  • Wide Area Network (WAN)

  • Internet Connectivity

  • Routing Protocols

  • Network Security

  • Wireless Access (WAPS)

  • IP Addressing (Schemas, VLANS, DNS, DHCP)

  • Firewalls

  • Load Balancers

  • MPLS Network -- Routing and Circuits

  • Voice over IP (VoIP)

  • Quality of Service (QOS)

  • SolarWinds

  • Work within established configuration and change management framework to ensure awareness, approval, and implementation of network changes.

  • Support technical transformation plans as needed to foster adoption of new network technologies.

  • Act as a mentor and point of escalation for the team

  • Provide network technical, service management and functional requirements specifications.

  • Manage documentation related to network infrastructure*

  • Strong working knowledge of TCP/IP protocols, concepts and application in production.

*Strong working knowledge of LAN / WAN protocols and technologies (EIGRP, OSPF, BGP, MPLS, VPLS, IPSec, VPN/DMVPN/GETVPN, QOS, etc.) and application in production environments.

  • Strong working knowledge of wireless technologies and performance optimizations

Other Knowledge, Skills, Abilities:

  • Ability to maintain confidentiality, meeting deadlines and schedules, setting priorities, working as part of a team, work independently and adapting to changing work priorities.

  • Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.

  • Ability to respond to common inquiries from customers, staff, vendors, and other members of the business community.

  • Must have strong operational experience

  • Must have strong communications (oral and written) and relationship skills across all levels.

  • Strong collaboration and problem-solving skills are also required.

  • Ability to effectively represent Network services and solutions to Business and IT staff

  • Working knowledge of project management

  • Full working knowledge of the principles and concepts of network services

  • Strong Knowledge of TCP/IP, QoS, VoIP and network routing and switching protocols

  • Knowledge and experience with network service provisioning

About Wolters Kluwer

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled