Wolters Kluwer Senior Technical Writer in Houston, Texas

Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.

ELM Solutions (ELM) offers enterprise legal management Solutions to help businesses better manage their practices and processes. This business area brings its solutions to market as Wolters Kluwer ELM Solutions.

Responsibilities:

  • Provide estimates and plans for documenting new product features

  • Create, maintain, and review software product documentation for several user audiences

  • Develop a deep knowledge of the products and write technical content to an appropriate level of detail

  • Collaborate effectively with globally-distributed product teams to gather information and obtain technical review of content drafts

  • Provide recommendations on documentation content that is most valuable to the user

  • Produce highly useable technical product documentation that maximizes the ability of the end user, designer, and administrator users to understand and use the product effectively

  • Ensure delivery of quality documentation by following review and delivery processes and procedures

  • Ensure proper storage and archiving of documentation by following version control policies and procedures

  • Deliver documentation on schedule with a high degree of quality

  • Collaborate with the writing team in the development of style guides and content standards

  • Work with the manager and team to develop documentation processes and guidelines

  • Provide, record, and manage "request for proposal" engineering responses

  • Collaborate with training department to produce technical content that can be a foundation or reference for training materials

Qualifications:

  • Minimum of 6 years' experience as a technical writer

  • Bachelor's degree in information systems or computer science

  • Experience writing documentation for commercially-available enterprise-level software products

  • Experience creating technical content for administrators and users of Web-based applications

  • Experience developing highly technical developer guides

  • Extensive experience with documentation tools: MS Word, Adobe Acrobat, Adobe RoboHelp for HTML, MS Visio, Adobe FrameMaker

  • Experience working with software development teams

  • Experience producing documentation in an Agile environment

  • Excellent verbal and written communication skills

  • Must be independent, self-driven, respectful, responsible, flexible, collaborative, results-driven, organized, passionate, and innovative

  • Ability to work on multiple projects simultaneously, in a dynamic environment

  • Ability to efficiently update documentation for changing product behaviors

  • Ability to work efficiently in a fast-paced Agile development environment

  • Results-oriented self-starter requiring minimal supervision

About Wolters Kluwer

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

Equal Employment Opportunity

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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