Wolters Kluwer Salesforce CRM Administrator in Houston, Texas
Salesforce CRM Analyst -- 18-21402
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right!
This role can also be in our Albany NY, St. Cloud MN or Houston TX offices.
This position handles the ongoing administration, training and implementation of new applications and interfaces from Salesforce.com ("SFDC") to existing applications and data sources. This position requires a close working relationship with the Sales Management, Marketing and Product Management, Sales Representatives, IT Operations, and Finance. Activities of the SFDC Administrator / Business Analyst include:
Maintain knowledge of all internal systems and processes, including an expert knowledge of SFDC
Eliciting business requirements from end-users
Keep current with system advances, technologies and best practices
Enhance the end-user experience
Maintain users, profiles, roles, permissions and licenses
Coordinate and administer training to all SFDC users
Facilitate the procurement and analysis of data derived from SFDC and integrated from other systems
Apply subject matter expertise to the implementation of processes and workflow strategies
Assisting in development and reporting of key performance indicators
Working with the SCOE CT Insights team to collect, extract, and compile data from Salesforce.com (SFDC) to support the development of sales reporting to increase business intelligence
Translate segment strategy into CRM workflow so as to track and analyze key trends
Perform analysis of KPIs, identify and analyze key trends, and regularly highlight performance issues and areas of improvement to increase revenue potential to the leadership team
Develop reports, dashboards, and processes to continuously monitor data quality and integrity
Gather business requirements and recommend process improvements and changes to the Sales systems and processes with outcomes tied to revenue gains
Coordinate with Marketing on ingestion and assignment workflow related to lead generation monitoring user adoption rates to address system and user needs
Manage outsourced SFDC implementation partners
Participate in monthly meetings with the SFDC Advisory Team. Collaborate with peers and management to continuously improve the platform
Define, communicate, and manage a change management (release) process to implement new applications and updates to existing applications
Assist in the development of and communicate a schedule for future database releases/enhancements
Partner with Training & Development for new hire onboarding and developing training sessions
Minimum of four years of experience using Salesforce.com including working knowledge, concepts, practices and procedures supporting over 250 users
Minimum of four years hands on experiences with using Microsoft Word, Excel, PowerPoint and Acrobat
Bachelor's degree from an accredited college/university or equivalent work experience
Prior experience working in an Agile environment
Work directly with Sales Executives and Sales Managers to gather requirements and create user stories
Creating reports & dashboards in SFDC (Tableau experience preferred)
Deliver training to staff at all levels
Strong analytical skills, written and verbal communication
Proficiency in Microsoft Office Suite, Visual Force, Apex, HTML/XML
Exposure to JDEdwards and SQL and ability to write SQL queries
Prior experience with Sales Optimizer, Qvidian, Eloqua software
Prior CRM experience working with CRM teams developing/maintaining custom objects, workflows, validation rules and notifications. Perform platform governance standards & procedures with a focus on data Hygiene.
SFDC Certified Administrator, SFDC Certified Sales Cloud Administrator and/or Current Certified Service Cloud Administrator strongly preferred
10% domestic US travel to Wolters Kluwer offices and/or Salesforce conferences
ABOUT WOLTERS KLUWER
Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at (888) 495-4771.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled