Job Information
Wolters Kluwer Operations Manager | Project Implementations in Harrisburg, Pennsylvania
Basic Function
The Operations Manager will oversee the daily operations and various projects within the procurement operations and global travel functions. Reporting to the VP, Procurement Operations, this role will be instrumental in supporting the maturation of the function. This role requires strong leadership, strategic thinking, and excellent organizational skills to ensure the efficiency and effectiveness of our operational processes. In current form, this role will be in an individual contributor capacity
Essential Duties and responsibilities
Primary Responsibilities:
Function Maturation:
Work closely with the VP, Procurement Operations to support the maturation and continuous improvement of all the procurement operations and global travel function.
Help incorporate ESG related tracking as part of Supply Chain Risk Management function. Lead ESG related capability development and deliver on operation. The role will keep evolving with the evolving ESG on regulations and requirements landscape.
Develop and implement strategies to enhance the effectiveness and efficiency of the department.
Drive the maturation of all aspects of procurement operations, including:
Purchasing
Contract Administration
Sourcing Support
Supply Chain Risk Management
Helpdesk Operations
Tools Management
Technology Implementation
Daily Operations Management:
Supervise and manage day-to-day activities in procurement operations and global travel.
Ensure smooth and efficient workflow and processes.
Monitor and analyze operational performance, implementing improvements as needed.
Project Management:
Lead and manage various projects related to the function
Develop project plans, set timelines, and ensure successful execution.
Coordinate with cross-functional teams to achieve project goals.
Global Travel Management:
Policy Management:
Develop, update, and align travel policies with organizational goals.
Stay informed about changes in regulations and best practices to keep the policy current and effective.
Collaborate with contributory stakeholders for input and feedback on policy enhancements.
Operational Oversight:
Manage operations around usage, payments, and reimbursements.
Provide guidance and communication to employees regarding Travel & Expense (T&E) policy expectations.
Ensure compliance of local policies with the Global Policy.
Vendor Management:
Negotiate and manage relationships with travel agencies, airlines, hotels, car rental companies, and other service providers to secure favorable terms, discounts, and added value for the organization.
Monitor and evaluate vendor performance, providing feedback and implementing improvements as necessary.
Technology and User Experience:
Leverage technology solutions to streamline travel processes, expense reporting, and data analysis.
Stay updated on emerging travel technologies and trends to enhance the overall travel experience.
Manage user experience and support, conducting end-user collaboration and feedback sessions to improve processes.
Reporting and Analysis:
Prepare and present operational reports to senior management.
Analyze data to identify trends, issues, and opportunities for improvement.
Implement best practices and innovative solutions to enhance operational efficiency.
Other Duties
- Additional duties as directed by management
Job Qualifications
Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
Minimum of 5 years of experience in 1 or more of the following: operations management, procurement, or global travel management.
Proven track record of successfully managing projects and leading teams.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite.
Knowledge of procurement and travel industry standards and regulations.
Preferred
Operations Management experience
Project Management experience
Implementation of projects Technology
Experience with technology solutions
Timeline management experience with multiple time zones.
Travel requirements
Occasional Travel
Benefits:
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.