Wolters Kluwer Training Consultant in Baltimore, Maryland
Professionals, researchers, students, and information managers in the scientific and healthcare communities rely on Ovid for the information they need to explore a new theory, fuel a new discovery, inform ongoing research, and improve patient care. We provide customized clinical, research, and educational solutions that help each individual and each organization transform information into knowledge.
An experienced, motivated instructor to provide training to Ovid customers. Specific responsibilities include providing both general and customized database specific training to internal and external customers; providing updates on features and functionality of the Ovid system; working with Training staff to create standardized training materials, assessment forms and measurement tools; maintaining positive working relationships with customers and ensuring customers' satisfaction with training sessions.
Location: This role is remotely based (work from home).
Essential Duties and responsibilities
Plan and manage the running of training courses on all relevant products, user interfaces and administrative tools for a wide range of users (both internal and external). To manage the production of tailor-made course material that will disseminate product knowledge to all trainees. This training course material will be designed specifically for each course to facility the trainees in the use of Ovid Technologies products in their respective roles.
Manage the production of tailor-made course material, which will disseminate product knowledge to all trainees. This training course material will be designed specifically for each course to facilitate the trainees in the use of Wolters Kluwer products in their respective roles.
To provide training certification for both third party companies and distributors.
To manage and plan the training resources that will be required for the production of training materials and delivering the training courses.
To maintain links with other organizations (professional societies, user groups) to promote Ovid Technologies presence in the user community.
Education: Bachelor's Degree or equivalent, relevant years of experience
Excellent presentation skills and specific experience training adults;
Excellent client-interaction skills
Fluency in English is required (additional fluency Spanish is highly desirable)
Ability to plan and design instructional materials;
Ability to collaborate and work as part of a team; ability to manage and organize several tasks at a time;
Ability to understand Ovid's underlying technology, particularly the delivery of online content;
Superior communication skills, both oral and written;
Excellent problem-solving skills are required.
Online publishing or healthcare experience is a plus.
Training/Facilitation certifications also highly desirable.
5+ years relevant work experience equivalent
Additional Training/Facilitation certifications a plus
To be able to use the tools and programs which are necessary to produce the training materials.
To be able to design, develop and deliver technical training course modules across a wide range of products, technologies and work practices.
E-learning experience a plus
WebEx experience a plus.
Additional attributes and qualifications:
Excellent customer facing skills -- must recognize the importance of our service to the customer's business.
Team player -- ability to develop working relationships within a team.
Excellent written and spoken communication skills -- ability to express information in a clear, concise and accurate manner.
Ability to lead and motivate people.
Ability to maintain effectiveness in varying environments and with varying tasks, responsibilities or people.
Initiative -- the ability to take action to achieve goals.
Creativity -- the ability to find new and innovative solutions to problems.
Travel requirements: Ability to travel up to 50% - Mainly North America and some international may be required.
Physical: The ability to lift up to 25 pounds and to work with presentation equipment.
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY). For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY (EEO)
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (4985) 4771.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled