Wolters Kluwer Manager, IT Security Demand & Intake in Albany, New York

Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.

As Manager of IT Security Demand & Intake Services, you'll identify business unit demands and needs. Oversee and coordinate with GBS organizations, vendors and business units on delivery of the services provided by IT Security. The foundation of this position is establishing processes to provide consistently high levels of customer service in a cost-effective and measurable manner. Excellent customer service, strong interpersonal and leadership skills are required. You must also enjoy working as part of a team. In this role, you will be required to have proficiency in formulating IT strategies and resource planning to support business units demands and consumption of security services across Wolters Kluwer.


  • Support VP of Global Information Security in creating and implementing an intake and demand strategy for the deployment of information security technologies

  • Build partnerships with security and IT team leaders to determine demand, services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise

  • Coordinate and support the security council agenda including the planning, tracking and escalation of the resulting action items

  • Lead and coordinate internal audit and controls inquiries across all GBS security and IT teams

  • Lead cross-functional teams to successfully plan, resource and support various business units and GBS IT teams' requirements

  • Lead cross-functional teams to coordinate, transform and implement security services and technology as part of our Cybersecurity maturity drive supporting various business units.

  • Lead and manage the portfolio of work for GBS security teams

  • Work as a security liaison across the GBS organizations and business units including teams responsible for requirements, project and program management, security, architecture, infrastructure and production support

  • Develop, maintain and continuously improve the metrics and SLAs of the cybersecurity maturity program

  • Support and coordinate the tracking and reporting on divisional and business units' metrics, and compliance results

  • Evaluate business unit and GBS IT team's experience against customer satisfaction goals and criteria. Identify areas of improvement and develop plans to implement remediation and/or improve the processes and services


  • Bachelor's Degree in Computer Science/MIS or work equivalent experience

  • Preferred certifications: PMP

  • Minimum 6+ years broad Information Technology experience

  • Experience in working with Enterprise Architecture, Systems Requirements, Project and Program Management, Systems Design and Delivery, Quality Assurance, and Infrastructure

  • Demonstrated management, leadership and interpersonal skills and experience

  • Demonstrated experience in mentoring, training, and coaching a team including delivering objective performance feedback and conducting regular evaluations

  • Demonstrated project management and planning skills and experience

  • Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations

  • Demonstrated experience in working with various geographically diverse associates and vendor partners

  • Demonstrated budget management, tracking and forecasting skills and experience

  • Demonstrated on-time and on-budget project delivery skills and experience

  • Occasional Domestic or International Travel, up to 25%

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled